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Return Policy

 

We attach great importance to customer satisfaction and shopping experience. For return and exchange issues, we have established the following policies:

1. No matter what the reason is, customers can apply for return or exchange within 14 days after receiving the goods.

2. Returned goods must be in their original condition and equipped with complete original packaging, accessories and labels.

3. The customer is responsible for the shipping cost of the returned merchandise and we will cover the cost of re-shipping.

4. Exchange items will be reshipped after the customer's returned item has been delivered and passed inspection. If the desired item is sold out, then we will refund the full amount.

5. If the item has a quality problem or does not meet the order requirements, we will cover the return shipping costs and provide a full refund.

Note

Before the manufacturing of the product, we accept order cancellations. You will receive a complete refund if the order is canceled during that period.

We regretfully cannot cancel an order if the product has already been sent.

Our return policy is based on the following principles:

1. Support for no-reason returns: We support customers to return or exchange goods within 14 days after receiving the goods for no reason, without any deduction.

2. Goods with quality problems: If the customer receives goods with quality problems, we will provide free return and exchange services.

3. Simple return process: Customers can submit a return application through our website or customer service channel, and we will process the application within 24 hours.

The specific return and exchange process is as follows:

1. Within 14 days after receiving the goods, customers can submit a no-excuse return application through our website or customer service channel.

2. We will accept the application within 24 hours and provide the detailed process and precautions for the return and exchange of goods.

3. After the customer returns the goods according to the process, we will inspect the goods.

4. 4. If the item does not have any quality issues, we will refund the customer the purchase amount of the item, minus the original shipping cost and return shipping. back to your account within 7 days.

5. If there is a quality problem with the merchandise, we will provide a free return service and bear the original shipping cost and return shipping cost.

We are here to help you

Email: info@coalahola.com

Our goal is to respond to your inquiry within 24 hours.

Customer Service Chat Hours: 8am to 18pm EST Monday through Friday.

Return address:13459 Brooks Drive Suite A,Baldwin Park CA 91706 US

Use coupon code EXTRA10 for 10% off your first order.

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