Yes, our main markets are in the US, Australia, and Canada. And CoalaHola provides free shipping in the US. For the rest of the world, we can also arrange shipping, which may take a few more days (about 5-10 days).

After you place your order, it takes 3 business days for us to process it at our warehouse. Once the package is shipped out, it usually will take 3-7 business days for your order to arrive at your doorstep. We use shipping facilities in California and Chicago, so your schedule within that window will depend on your proximity to those locations. For other countries, please check our shipping policies.  

When your order ships from our warehouse, you will receive an email containing your tracking number(s). It may take between 24 - 48 hours for tracking information to be updated.

Please click "Track your order" and enter your tracking number to check.

Discount codes are usually posted publicly on the home page or promotion page of our website. If you don't find the discount code on the bulletin board at the top of our page, and there is no discount code on other product pages, please contact us, we will provide additional discount codes

Only one discount code can be used per order and cannot be combined with other promotions.

No, please open the package like you normally would, so you can make sure if you love it. We’re confident that you will! But if you decide to return, please do contact us

Refunds are usually processed within 1-3 business days of receiving the item(s) returned by the original payment method. So please don't worry.

When you create an account, your information is securely stored in a file, speeding up the checkout process for future orders.